Frequently Asked Questions

Everything you need to know about your PetDoors shopping experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

What is your return policy for apparel?

We offer a 30-day return window for all unworn items with original tags attached. Please note that custom-made pieces are final sale.

How do I determine my correct size?

Each product page features a detailed size guide. We recommend measuring your bust, waist, and hips to compare against our specific garment dimensions.

Do you ship internationally?

Yes, PetDoors ships to over 50 countries worldwide. International shipping times and costs vary based on the destination and local customs processing.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.

How can I track my order status?

Once your order ships, you will receive an email confirmation with a tracking link. You can also track your package directly through your PetDoors account dashboard.